This document is a generic template provided for information purposes and must be reviewed and adapted by the owner. Fields in square brackets must be completed with the property's real details.
1. Data controller
The data controller is the Dolce Dormire guest house,
[Full name / Company name] — VAT
[VAT no.], located at Via Francesco
Pardi, 16, 56124 Pisa, Italy.
Email: info@dolcedormirepisa.it ·
Phone: +39 347 259 2234.
2. Data collected
- Booking and contact data: first and last name, email, phone number, stay dates and chosen room.
- ID document data: collected on arrival for public security obligations (reporting to the Police authority).
- Payment data: handled, where applicable, by the booking system or payment provider; the Property does not store full card details.
- Browsing data and statistics: aggregated usage data collected via Google Analytics. See the "Cookies and statistics" section.
3. Purposes and legal basis
- Managing the booking and the stay — legal basis: performance of a contract (Art. 6.1.b GDPR).
- Legal obligations (guest reporting, tax obligations) — legal basis: legal obligation (Art. 6.1.c GDPR).
- Replying to enquiries and contacts — legal basis: pre-contractual measures / legitimate interest (Art. 6.1.b/f GDPR).
4. How data is processed
Data is processed using paper and electronic tools, with appropriate security measures, by authorised staff and for no longer than necessary for the stated purposes.
5. Disclosure to third parties
Data may be disclosed to:
- public security authorities (Police — "Alloggiati Web" portal);
- providers of the booking/management system (CRM) and of payment services, as data processors;
- tax and administrative advisors, for legal obligations.
Data is not disseminated or transferred outside the EU, except when using providers that ensure adequate safeguards under the GDPR.
6. Retention period
Data is kept for as long as necessary for the purposes and within the time limits set by law (e.g. tax and administrative obligations, generally 10 years; public security data according to applicable rules).
7. Your rights
You may exercise at any time the rights under Art. 15–22 GDPR (access, rectification, erasure, restriction, portability, objection) by writing to info@dolcedormirepisa.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it).
8. Cookies and statistics
The website uses local technical storage (localStorage) to remember your chosen language: this is not a profiling cookie and does not require consent.
We also use Google Analytics 4 (Google Ireland Ltd.) to collect aggregated statistics about how the site is used (pages visited, source, device type). Google Analytics sets analytics cookies (e.g. _ga) and processes the IP address in anonymised form. You can opt out via Google's browser add-on (tools.google.com/dlpage/gaoptout) or your browser settings. Google's policy: policies.google.com/privacy.
If an external system is embedded in the booking page (CRM iframe), it may set its own technical cookies, governed by the provider's own policy.